The Brody Club
Privacy Policy
Last updated November 6, 2026
The Brody Club LLC, a Pennsylvania limited liability company ("The Brody Club," "we," "us"), provides in-home pet sitting in and around Media, Pennsylvania, through The Brody Club app for iPhone, Android, and the web, and through thebrodyclub.com (together, the "Service"). The Service is for people in the United States. This policy explains what information we collect, how we use it, and the choices you have. It is part of our Terms of Use.
The short version
- We collect what we need to care for your pet and run your bookings.
- We don't sell your information or show ads. We don't use advertising, third-party usage analytics or cross-site tracking tools. We save which link first brought you to our site, and the last day you opened the app.
- Card details go straight to our payment processor, Stripe. We never see or store your card number.
- You can delete your account, and the information and photos that go with it, from inside the app at any time.
Information we collect
Information you give us
- Account details: your name, email address, phone number, home ZIP code (so we know whether your home is in our service area), and password. Your password is stored only in scrambled (hashed) form. If you sign in with Apple or Google, we receive your name and email address (or an Apple private relay address if you choose to hide your email) and never your Apple or Google password.
- Your pets and Care Guide: name, species, breed, birthday, photo, daily routine, care notes, reminders, and the Care Guide you fill in (food, medications, health and vet details, behavior, personality, and your emergency plan, including emergency contacts and your veterinary-care authorization and spending limit), plus display details such as your household's names and your town.
- Vaccines and vet records: vaccine names and dates you enter or confirm, and, if you upload photos of vet records, what you confirm from them (vaccine names and dates, or a short summary of a vet visit). We send only the images to an AI service provided by Anthropic to read them, and nothing else about you. You review everything before it's saved. Anthropic does not use what we send to train its models. It may hold an image for up to 30 days after we delete our copy, or longer if it must to check for misuse or to follow the law. We keep what you save until you delete it, your pet or your account. We keep the original images only if you choose to, and delete them when you ask. People with access to our systems may look at stored documents only to support you, investigate abuse or meet legal requirements.
- Shop orders: when you buy a guide or other item, the email you used, what you bought, the amount, and which link first brought you to us. If that email matches your account, the order shows in Account so you can download it again.
- Bookings: the dates and type of care you request and your preferred sitter.
- Community posts: photos of your pet and captions you share with other members, plus your likes, reports, and blocks.
- Contact with us: anything you send when you email us.
- Website sign-ups: if you join our launch list on thebrodyclub.com, your email address and which link brought you to the site.
- How you found us: when you create an account on thebrodyclub.com, which link or site first brought you to us (for example an ad, a post, or a search) and when. Your browser remembers this until you sign up, and we save it with your account so we know which ads and posts are working. We don't use it to follow you on other sites.
- Page counts: on our public pages, we also count visits and taps on our main buttons by page, day and the link or site that brought you. These counts are kept in our own database and hold no name, account or device information.
- Short questions: your answers to optional questions in the app, such as how you heard about us or whether a planned feature interests you.
- Club Card emails: if you tick the box when you activate a Club Card, we save your agreement, with the date and the wording you saw, so we can email you occasionally. You can unsubscribe at any time.
Information created during a stay
While caring for your pet, your sitter records walks (including the route, distance, and time), meals, medications, potty breaks, playtime, notes, photos, a daily update, and an end-of-stay report card. You can see all of it in the app. Daily updates and report cards may be drafted with the help of artificial intelligence from the sitter's logs and notes and your pet's routine and Care Guide, then reviewed and edited by the sitter before they're sent.
Payment information
Payments are processed by Stripe. When you pay by card or Apple Pay, your payment details go directly to Stripe and are stored by Stripe, not by us. With your authorization at booking, Stripe saves your payment method so the balance can be charged after your stay. We receive and keep only what we need to manage your booking: the amounts, payment status, and Stripe's reference numbers for your payments and saved card.
Location
- Pet owners: the app does not access your device's location.
- Sitters: the app uses the sitter's location only while the sitter is recording a walk (to map the route, including when the phone is locked) and when the sitter takes a stay photo (to note where it was taken). Location is never collected in the background otherwise.
Device information
If you allow notifications, we store your device's push notification token so we can send you updates, and we keep a history of the notifications we've sent you in the app. Like most online services, our service providers keep standard technical logs (such as IP address, device and browser type, and request times) for security and troubleshooting. If something breaks, our error-reporting service also receives a technical report. We do not use advertising, third-party usage analytics or cross-site tracking tools. We save which link first brought you to our site (see "How you found us" above), and the last day you opened the app, to learn what helps owners.
How we use information
- To provide pet care: matching you with a sitter, sharing your pet's routine and needs with them, and keeping you updated during a stay.
- To manage bookings and payments, including the deposit, the balance after a stay, and refunds.
- To send account emails (such as confirming your email or resetting your password) and app notifications (such as stay updates and reminders you've set), and to contact you by phone, text, or email about your bookings and your pet's care.
- To send you a short welcome note after you create an account. Reply "stop" and we won't send you more notes of that kind.
- To send occasional emails about The Brody Club if you've asked us to. Every one has an unsubscribe link. For both, we keep a list so we never email someone who has opted out.
- To keep the community safe. Each new community post is checked automatically, and our team may review posts that are reported or flagged.
- To help sitters write daily updates and report cards, and to remind sitters when a routine item hasn't been logged.
- To respond to you, provide support, and prevent fraud or misuse.
- To meet legal, tax, and accounting obligations.
Who can see your information
- Your sitter sees your name, phone number, and your pet's profile, routine, notes, and records so they can care for your pet.
- Assistants and updates you turn on: if you connect an assistant you choose, it can read your pets, stays, latest updates, routines, reminders, report cards and the Care Guide sections we mark safe to share. It can never read door codes, home access notes, your address, card or payment details, your veterinary spending limit or your consent, and never your vet visits. If you turn on email updates, we email each update to the address on your account, and anything that reads your inbox can read them. A calendar link, which is off until you make one, shows your pets' names and stay dates to anyone who has it, until you reset or turn it off. We keep a log of what an assistant read, show it to you, and delete it with your account. Once another company has information you sent it, we cannot take it back. Connections expire after 90 days unless you renew them.
- Vet visits you save are private to you unless you share a visit with your Household or your sitter. Original vet documents you keep are never shown to anyone else.
- People in your Household (if you add anyone) have their own accounts. They can see your pets, their Care Guides and reminders, and your stays' updates, timelines and photos, and they choose their own notifications. They never see your payment details or your contact details. Stay photos and updates may show the inside of your home. You can remove someone at any time. When you delete your account, your Household ends; a member's own account stays.
- Other members see only what you post to the community: the photo, caption, your pet's name and species, and your town.
- People you send a Care Guide link to see only the sections you chose, for as long as the link works (30 days unless you pick another time) or until you turn it off. We count how many times a link is opened. Our servers keep standard technical logs.
- Anyone who scans your Club Card sees the page you set up, which shows only what you chose. We never include your home address, access details or trip dates. The page does not expire until you turn it off. We keep a count of scans and the time of the last scan, not who scanned. Our servers keep standard technical logs.
- Our team can access information as needed to run the Service and support you.
Service providers
We use a small number of companies to run the Service. They process information on our behalf, only to provide their services to us.
| Provider | What they do |
|---|---|
| Supabase | Stores our database, accounts, and photos |
| Stripe | Processes payments and stores payment details |
| Anthropic | Automatically checks new community posts (the photo and caption) against our community guidelines, and drafts daily updates and report cards from stay logs for the sitter to review, and reads photos of vet records you upload. Anthropic does not use this content to train its models. |
| Expo | Delivers app updates and push notifications, and hosts our website |
| Sentry (Functional Software, Inc.) | Error and crash reporting. When something in the app or website breaks, Sentry receives a technical report: the error, the app version, the type of device and operating system, and a random account number. We set up these reports to leave out email addresses, phone numbers and other personal details, and we don’t use Sentry for advertising or tracking. |
| Apple and Google | Sign in with Apple and Google, push notifications to your device, maps for walk routes, and Apple Pay and Google Pay |
| Resend and Google Workspace | Send account emails and any update emails you turn on, and handle email we exchange with you |
We don't sell or rent your personal information, and we don't share it with anyone for their own marketing. We may disclose information if required by law, to protect the safety of people or pets, or as part of a sale or transfer of our business, in which case this policy would continue to apply.
How long we keep information
We keep your information for as long as you have an account. When you delete your account, we delete your profile, your pets' profiles, your stays and their logs and photos, your community posts, and your notifications, and we delete your saved card at Stripe. Stripe keeps records of past payments as the law requires, and we may keep limited payment and tax records for as long as the law requires. Website sign-ups are kept until launch communications end or you ask us to remove you. Error reports are deleted automatically after 30 days.
Your choices and rights
- Access and update: view and edit your account and pet information in the app at any time.
- Delete: delete your account in the app under Pets → Account settings → Delete my account, or email us and we'll do it for you. Step by step, with what we delete and keep: thebrodyclub.com/delete-account.
- Notifications and location: turn these on or off at any time in your phone's settings.
- Requests: you can ask us for a copy of your information, or to correct or delete it, by emailing hello@thebrodyclub.com. We'll respond within 45 days. Depending on where you live, you may have additional rights under your state's privacy laws, and we'll honor them.
Additional information for residents of certain states
Some state privacy laws give residents the right to know what personal information a business collects, to get a copy, to correct or delete it, and to opt out of the sale of personal information, targeted advertising and certain automated profiling. We honor these requests for everyone, wherever you live.
- We don't sell personal information or share it for advertising, so there is nothing to opt out of.
- We use sensitive information (such as a sitter's precise location during a walk or a stay photo) only to provide the Service.
- To make a request, email hello@thebrodyclub.com from the address on your account. We may ask you to confirm it is you by replying from that address or signing in. You can have someone act for you by giving them written permission and having them email us.
- We won't treat you differently for making a request.
- If we decline a request, you can appeal by replying to our email, and we will answer your appeal within 60 days. If you are still not satisfied, you may be able to contact your state attorney general.
Do Not Track and Global Privacy Control
We don't track you across other sites, so we don't change what we do when your browser sends a Do Not Track or Global Privacy Control signal.
Links to other sites
The Service links to other sites and services, including Etsy and Apple and Google. Their privacy practices are their own, and this policy doesn't cover them.
Security
Information is encrypted in transit, access to it is restricted so members can see only their own records, and stay photos are kept behind sign-in and shared through links that expire. No system is perfectly secure, but we work to protect your information and will notify you if a breach affects it, as the law requires.
Children
The Service is intended for adults and isn't directed to children under 13. We don't knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we'll delete it.
Changes to this policy
If we make material changes, we'll let you know in the app or by email before they take effect. The date at the top shows when this policy was last updated.
Contact us
The Brody Club LLC
Media, Pennsylvania
hello@thebrodyclub.com
Mailing address: The Brody Club LLC, 502 W 7th St, Ste 100, Erie, PA 16502. This is a mailing address only, not a place to visit. Mail is scanned and sent to us, so email is faster.