The Brody Club

Terms of Use

Last updated November 6, 2026

These Terms of Use (the "Terms") are an agreement between you and The Brody Club LLC, a Pennsylvania limited liability company ("The Brody Club," "we," "us"). They cover your use of The Brody Club app for iPhone, Android and the web, thebrodyclub.com, and the pet care we provide (together, the "Service"). By creating an account, booking care, or using the Service, you agree to these Terms and to our Privacy Policy. Each time you book and pay, you also confirm your agreement to the version of these Terms in effect at that time, and we keep a record of it.

1. The Service

The Brody Club provides in-home pet care, currently in and around Media, Pennsylvania, including overnight stays at your home and day sitting. Care is provided by the sitter named on your booking, who follows Brody Club care standards. Today that is our founder, Ryan. We are not a marketplace connecting you with independent sitters. We do not provide, supervise or guarantee care by anyone who is not named as the sitter on your booking. Some features have their own short additional terms (the "Supplements"), which we show you when you first use the feature and which apply to that feature together with these Terms. The app lets you manage your pet's profile and Care Guide, book and pay for care, follow along during a stay, and share photos with other members.

The Brody Club is not a veterinarian, and nothing in the Service is veterinary advice. Our service area, available services and hours may change, and we may decline to provide care outside our service area or capacity.

2. Eligibility and accounts

• You must be at least 18 years old and able to enter a binding contract, and you must be the owner of, or authorized to make care decisions for, any pet you add.
• Give accurate information and keep it current. You're responsible for everything that happens under your account, so keep your sign-in secure and tell us right away at hello@thebrodyclub.com if you think someone else has accessed it.
• Each person uses their own account. Don't share your sign-in. You may add people to your Household (see Supplement C). You are responsible for who you add and what they can see, and you can remove them at any time.

3. Booking care

• Requests. Submitting a booking request with the deposit is an offer to book. A booking is confirmed only when we confirm it in the app. We may decline any request; if we do, or if a request hasn't been confirmed by the time the stay was to start, we refund everything you paid.
• Sitters. Your booking names the sitter. If we need to change the sitter, we will tell you before the stay whenever we can.
• Visit times. Care follows the routine in your Care Guide as closely as is reasonable. Times are approximate and may shift for safety, weather, traffic, or other circumstances.
• Meet and greet. We may ask to meet you and your pet before a first stay, and we may decline or reschedule a booking until that happens.

4. Prices and payment

• Rates. Current rates are shown in the app when you book (for example, a price per night or per day). The total for your stay is calculated when you book and doesn't change if our rates change later. If a stay's dates or service change by agreement, the total is recalculated: any increase is added to the balance, and if you've already paid more than the new total, we refund the difference.
• Deposit. Half of the total is charged when you book, to hold your dates.
• Balance. The remaining balance is charged automatically after the stay is complete.
• Saved payment method. When you pay the deposit, you authorize us to save your payment method with our payment processor and to charge it, without asking you again, for the balance of that stay and for any other amounts you owe under these Terms (such as veterinary costs under Section 8). If a charge fails, we'll notify you, and you agree to pay promptly through the app.
• No tipping. Our rates include everything. Sitters don't accept tips.
• Taxes. If sales or other taxes apply to the Service, we'll add them to the total shown before you pay.
• Processor. Payments are processed by Stripe and are also subject to Stripe's terms. We never see or store your full card number.
• Disputes. If you think a charge is wrong, contact us first; we'll work to make it right quickly. Unpaid amounts may result in suspension of bookings.

4A. Guides and other purchases

• Guides. Our guides are digital downloads (for example, fillable PDFs) for your own personal use. You may print them and fill them in for your own pets, but you may not resell, share or post them.
• All sales final. Because a download can't be returned, all guide sales are final. If a file is broken or won't open, contact us at hello@thebrodyclub.com and we'll fix it or send you a working copy. If we can't, we'll refund you.
• Where you buy. Guides are sold on thebrodyclub.com and on Etsy. Purchases on Etsy are also subject to Etsy's terms, and Etsy handles payment and tax for those orders.
• Not advice. Guides are general information. They are not veterinary advice.
• Other items. If we offer printed or custom items, the terms of sale shown at checkout apply.

5. Cancellations and refunds

• You cancel before the stay starts: you can cancel in the app at any time before a stay begins, and we refund everything you paid for that stay, in full.
• We cancel: if we decline or cancel a stay for any reason before it starts, we refund everything you paid for it, in full.
• After a stay has started: stays in progress can't be cancelled in the app. If a stay ends early at your request, or we end it under Section 9, we'll refund any full days or nights that won't be provided; days already provided are not refundable. Contact us and we'll take care of it.
• Refunds go back to the original payment method and usually arrive within 5 to 10 business days, depending on your bank.

6. Your responsibilities

Great care depends on good information. You agree to:

• Keep your pet's profile and Care Guide complete, accurate and up to date, including feeding, medications and dosages, health conditions, allergies, vaccinations, behavior, fears, escape tendencies, and how your pet gets along with people and other animals.
• Tell us about any history of biting, aggression, or serious health conditions before booking. Failing to disclose these can put people and animals at risk and may result in a stay being ended under Section 9.
• Tell us before the stay if your pet is sick, injured, recovering from surgery, pregnant, in heat, elderly or frail, or has had a recent change in health or behavior. We may decline or reschedule care for a pet that isn't fit for it.
• Keep your pet's vaccinations current as required by law (including rabies) and as recommended by your veterinarian, and keep your pet licensed as required locally.
• Provide enough food, medication, supplies, and a working leash, collar or harness with ID tags for the whole stay, plus a few extra days in case your return is delayed.
• Provide accurate emergency contacts and your veterinarian's information, and stay reachable during the stay.
• Let us know promptly if your plans change, including if your return is delayed. Additional days are charged at our then-current rate.

7. Your home and keys

• You authorize our sitters to enter your home during a booked stay to provide care, and you'll give us a way in (keys, a code, or another arrangement) and any alarm instructions we need.
• We take reasonable care to keep any keys and access codes you give us safe, use them only for your bookings, and return or delete them on request.
• You're responsible for your home being reasonably safe for our sitters and your pets. We aren't responsible for the condition of your home or property, for pre-existing damage, or for problems with utilities, appliances, or systems we don't operate.
• Please secure valuables, firearms, medications, and hazardous items. Tell us about any cameras in the home; we expect to be recorded only in common areas where care takes place.
• Overnight sitters may use the guest space and basic household amenities you designate. They won't host guests or bring other animals into your home without your permission.

8. Veterinary care and emergencies

• If your pet appears ill or injured, we'll try to reach you and your emergency contacts. If we can't reach anyone quickly, or if waiting could put your pet at risk, you authorize us to take your pet to your veterinarian or the nearest emergency veterinarian and to consent to care on your behalf, following the vet-care instructions and spending limit in your Care Guide where possible. When no limit is set, we'll use our best judgment in your pet's interest.
• You're responsible for all veterinary costs and related costs (such as emergency transport). Where we pay a veterinary bill on your behalf, you agree to reimburse us, and you authorize us to charge your saved payment method for that amount after telling you what it's for.
• Medical decisions are made by veterinarians, not by The Brody Club. We follow your Care Guide and the veterinarian's instructions to the best of our ability.
• Euthanasia. We will never consent to euthanasia unless you or an emergency contact you named authorizes it, except where a licensed veterinarian determines it's necessary to end severe, untreatable suffering and neither you nor your emergency contacts can be reached after repeated attempts. If your pet passes away, Section 10(e) applies.

9. Safety and ending a stay

The safety of our sitters, your pet, and others comes first. We may decline, pause or end a stay (and arrange other care in consultation with you or your emergency contacts) if a pet behaves aggressively or dangerously, if a home is unsafe, if information you provided turns out to be materially inaccurate, if there's a natural disaster or other emergency, or if continuing would break the law. Refunds in these cases are handled under Section 5. If we end a stay because of a pet's undisclosed aggression or a deliberately inaccurate Care Guide, we may also charge reasonable costs we incur as a result.

10. Your pet's health and safety: risks, release, and limits

Please read this section carefully. It limits The Brody Club's responsibility if your pet is injured, becomes ill, is lost, or dies.

a. Risks you accept. Caring for animals carries risks that can't be eliminated, even with excellent care. You understand and accept that, during or after a stay, your pet may experience illness, injury, or death from causes including: pre-existing, hidden, or age-related conditions; sudden or unexplained illness; reactions to food, medication, treats, or vaccines; stress, anxiety, or changes in behavior from your absence; eating or swallowing objects or substances; injuries from playing, jumping, or chewing; contact or fights with other animals, wildlife, or people; insect, parasite, or disease exposure; weather, heat, or cold; escape or getting lost, including through doors, gates, fences, pet doors, or windows; and the unpredictable nature of animals.

b. Time alone and your home's setup. Unless your booking says otherwise, your pet will spend time alone in your home between visits or while an overnight sitter is out during the day. We're not responsible for what happens while your pet is unattended, or for risks that come from your home or its setup, such as pet doors, fences, gates, pools, stairs, unsecured items, or other animals that live with you.

c. Your instructions and information. We care for your pet as described in your Care Guide and your instructions. We're not responsible for illness, injury, loss, or death that results from following your instructions (for example, feeding, medication and dosage, off-leash time, dog-park visits, or time outdoors you've approved), or from information you gave us that was incomplete or inaccurate, or that you didn't give us. Medications are given as you've labeled and instructed; we aren't responsible for reactions or for dosage errors in what you provided. Your pet will stay on a leash outside a fenced area unless you've specifically approved off-leash time in your Care Guide.

d. If your pet is lost. If your pet escapes or goes missing, we'll notify you immediately, search, and contact local shelters, animal control, and neighbors as appropriate. You're responsible for your pet wearing ID tags and having a current microchip registration, and for costs of recovery (such as reward or shelter fees).

e. If your pet passes away. If your pet dies in our care, we'll contact you and your emergency contacts right away and follow your instructions for your pet's remains. If no one can be reached, we'll take your pet to your veterinarian or the nearest emergency veterinarian for respectful care until you can be reached. Aftercare (such as cremation or burial) and any examination you request to determine the cause of death (a necropsy) are at your expense. A necropsy may be needed to evaluate any claim, so please don't decline one if you intend to make a claim.

f. Release. To the fullest extent permitted by law, you release The Brody Club LLC and its owners, members, managers, employees, contractors, and agents from all claims, demands, and liability for any illness, injury, loss, escape, or death of your pet, and for related veterinary, aftercare, or other costs, arising from the risks described in this section, including claims based on our ordinary negligence. This release does not apply to injury, loss, or death caused by our gross negligence, recklessness, or willful misconduct, or to anything that can't be released under applicable law.

g. Limits on damages for pets. To the fullest extent permitted by law, if The Brody Club is found responsible for a pet's illness, injury, loss, or death, our liability is limited to reasonable, documented veterinary costs or the pet's fair market value, whichever is less, and in all cases is subject to the limits in Section 17. You agree not to seek damages for emotional distress, loss of companionship, sentimental value, or similar non-economic losses relating to a pet.

h. Insurance and claims. The Brody Club LLC carries commercial general liability insurance for our pet sitting services. Insurance has limits, a deductible and exclusions, including for pre-existing conditions, death from natural causes and communicable disease, so we can't promise that any claim will be paid. If several pets are involved in one incident, one insurance limit is shared among them. Nothing in this section prevents us from submitting a claim to our insurer on your behalf where we choose to or are required to, and any amount our insurer pays reduces any amount we owe. You must tell us about any injury, illness, or death you believe relates to our care within 72 hours of discovering it, and give us any claim in writing, with veterinary records, within 30 days of the end of the stay. Claims not made within those time limits are waived to the extent permitted by law.

11. Photos, walks and updates

• During a stay, our sitters log activities, record walks (including the route, using their device's location), take photos in your home and on walks, and send daily updates and an end-of-stay report card. You'll see all of it in the app.
• Daily updates and report cards may be drafted with the help of artificial intelligence from the sitter's own logs and notes, then reviewed and edited by the sitter before they're sent. The logs, photos, and walk records in the app are the record of what happened.
• We won't use photos of your pet or home in our marketing without your permission.

12. The Community

• The Community is a feed of pet photos. Posts must follow our Community Guidelines (shown in the app): a pet must be the subject; nothing violent, graphic, sexual, hateful, or harassing; no ads, sales, breeding offers or links; nothing that reveals private information; and only photos you have the right to share.
• New posts are checked automatically, and we may review, decline, hide, or remove any post, and suspend posting or accounts, at our discretion. You can report posts and block other members in the app.
• You keep ownership of your photos and captions. By posting, you give The Brody Club a non-exclusive, worldwide, royalty-free license to host, display, reproduce, and distribute your post within the Service, and to adapt it as needed to do so (for example, resizing). This license ends when you delete the post or your account, except for copies kept as required by law.
• Other members' posts are their own, and we're not responsible for them.

13. Acceptable use

You agree not to: misuse the Service or help anyone else do so; break any law or anyone's rights; provide false information or impersonate anyone; harass, threaten, or harm any person or animal; try to access accounts or data that aren't yours; interfere with, disrupt, or put an unreasonable load on the Service; copy, scrape, reverse engineer, or resell any part of the Service; or use the Service to build a competing product.

14. Our intellectual property

The Service, including the app, website, design, text, graphics, logos, and the "The Brody Club" name and marks, belongs to The Brody Club and its licensors and is protected by law. We give you a personal, limited, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose under these Terms. If you send us feedback or ideas, we may use them without obligation to you.

15. Third-party services

The Service works with third-party services, including Apple and Google (sign-in, app stores, maps, and notifications), Stripe (payments), and Etsy (if you buy a guide there). Your use of those services is also subject to their own terms and privacy policies, and we're not responsible for them.

16. Disclaimers

Except as expressly stated in these Terms, the app and website are provided "as is" and "as available," without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law. We don't promise that the app will be uninterrupted, error-free, or secure, or that notifications, locations, or AI-drafted text will always be accurate or timely. Nothing in the Service is veterinary, medical, legal, or financial advice.

17. Limitation of liability

To the fullest extent permitted by law: (a) The Brody Club and its owners, members, managers, employees, contractors, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, data, use, or goodwill, arising out of or related to the Service or these Terms; and (b) our total liability for all claims arising out of or related to the Service or these Terms will not exceed the greater of the amount you paid us for the stay giving rise to the claim or one hundred dollars ($100). These limits apply to every theory of liability, even if we were told such damages were possible, and are in addition to any insurance coverage that may apply to a claim. They don't limit liability that can't be limited by law, including for our gross negligence or willful misconduct.

18. Indemnification

To the fullest extent permitted by law, you'll defend, indemnify, and hold harmless The Brody Club and its owners, members, managers, employees, contractors, and agents from any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of: your breach of these Terms; your content; information you provided that was inaccurate or incomplete (including undisclosed aggression or health conditions); injury or damage caused by your pet to any person, animal, or property; or the condition of your home.

19. Ending your account

You can delete your account in the app at any time (Pets → Account settings → Delete my account). Cancel any upcoming stays first so they're refunded. We may suspend or end your access if you break these Terms, if required by law, or to protect our sitters, members, pets, or the Service. Sections that by their nature should survive (including payment obligations, Sections 8, 10, and 14 through 23) survive the end of your account.

20. Changes to the Service or Terms

We may change the Service and update these Terms. If we make material changes, we'll let you know before they take effect, for example in the app the next time you sign in, or by email. Changes never apply to a stay that was already confirmed at the old terms. If you keep using the Service after changes take effect, you accept the updated Terms; if you don't agree, stop using the Service and delete your account.

21. Disputes and arbitration

Please read this section carefully. It affects how disputes are resolved.

• Talk to us first. Most concerns can be resolved quickly. Before starting any formal proceeding, you and we agree to try to resolve the dispute informally for at least 30 days, starting when one side sends the other a written description of the dispute (to us at hello@thebrodyclub.com).
• Small-claims court first. If it isn't resolved, any dispute arising out of or relating to the Service or these Terms that is within the jurisdictional limit of small-claims court (in Pennsylvania, the magisterial district court) will be brought there, in Delaware County, Pennsylvania, on an individual basis.
• Individual arbitration for larger claims. Any dispute that is above that limit will be resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, before a single arbitrator. The arbitration may be held by video, by phone, based on written submissions, or in person in Delaware County, Pennsylvania. The Federal Arbitration Act governs this arbitration agreement.
• No class actions. Disputes will be resolved only on an individual basis. Neither you nor we may bring or take part in a class, collective, or representative action, and the arbitrator may not combine claims of more than one person. If this waiver is found unenforceable for a claim, that claim will be heard in court and not in arbitration, and the rest of this section still applies.
• Opt out. You can opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing hello@thebrodyclub.com with your name and the email on your account and a statement that you opt out of arbitration.
• Exceptions and venue. Either side may seek an injunction in court to stop infringement of intellectual property or misuse of the Service. If a dispute isn't heard in small-claims court and this arbitration agreement doesn't apply or is found unenforceable, disputes will be heard only in the state or federal courts located in or serving Delaware County, Pennsylvania, and you and we consent to their jurisdiction.
• Governing law. These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law rules.

22. App store terms

If you got the app from Apple's App Store: these Terms are between you and The Brody Club, not Apple, and The Brody Club, not Apple, is responsible for the app and its content. Apple has no obligation to provide maintenance or support for the app. If the app fails to meet any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any); to the maximum extent permitted by law, Apple has no other warranty obligation. Apple isn't responsible for any claims relating to the app, including product liability, legal or regulatory compliance, consumer protection, or intellectual property claims; The Brody Club is responsible for investigating and resolving those as these Terms provide. You confirm that you aren't located in a country subject to a U.S. government embargo or listed on any U.S. government list of prohibited parties. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. If you got the app from Google Play, Google's terms also apply to your download and use of the app.

23. General terms

• These Terms, together with our Privacy Policy, Community Guidelines, and the details of each booking, are the entire agreement between you and us about the Service.
• Legal notices to The Brody Club LLC can be sent to hello@thebrodyclub.com or by mail to our mailing address: 502 W 7th St, Ste 100, Erie, PA 16502. We may send notices to you as described below.
• If any part of these Terms is found unenforceable, the rest stays in effect, and the unenforceable part will be enforced to the greatest extent allowed.
• Our not enforcing a provision isn't a waiver of it. You may not transfer these Terms; we may transfer them, for example in a sale or reorganization of our business.
• We're not responsible for delays or failures caused by events beyond our reasonable control, such as severe weather, natural disasters, public health emergencies, or utility or internet outages.
• You agree to receive these Terms, receipts, notices, and other communications electronically, and that electronic agreement (such as tapping "Join" or "Pay") has the same effect as a signature. We may send notices in the app, by push notification, or by email to the address on your account, and may contact you by phone or text about your bookings. With your permission we may also send occasional emails about The Brody Club. Every one has an unsubscribe link, and you can opt out at any time.
• If you believe content in the Service infringes your copyright, email hello@thebrodyclub.com with the content, your contact details, and a description of the work; we'll review and remove infringing content.

24. Supplements

These apply to the features they name, together with the Terms above. We show each one in the app the first time you use its feature, and we keep a record of when you agreed to it.

Supplement A: Sharing your Care Guide

You choose which parts of your pet's Care Guide to share and who gets the link. Anyone who has the link can see what you chose until the link expires (after 30 days unless you pick another time) or you turn it off. We cannot control copies that someone prints, saves, forwards or screenshots, and we are not responsible for information you choose to share. Health, vaccine and medication details are entered by you. The Brody Club has not checked them, and they are not proof of vaccination or a medical record. A shared page never includes your home address, access details or trip dates.

Supplement B: Club Card page

Your card page does not expire. You choose what it shows, and you can turn it off or replace a card at any time. Anyone who scans your card can see the page. We do not check who scans a card, and we do not promise that anyone will see it, contact you or act on it. The card is not an emergency service. We will never ask you to pay or sign in after someone scans a card. You are responsible for what you choose to show. Printed cards are covered by the terms of sale shown when you buy them.

Supplement C: Household

Each person in a Household uses their own account. You may add people you trust to your Household. They can follow your pets' stays, updates and photos, and they choose their own notifications. You decide who to add, you are responsible for who you add, and you can remove anyone at any time; removal takes effect right away. A person you add must accept our Terms and Privacy Policy with their own account before they can follow anything. Stay photos and updates may show the inside of your home. We tell your sitter that Household members and assistants you have approved may follow a stay. Household members cannot change your settings, book or cancel stays, or add other people. The Household belongs to the account owner. You cannot hand it to someone else, and if two people disagree, the account owner decides.

Supplement D: Your assistant

You can let an assistant you choose read information about your pets and stays, and you can have updates emailed to you or your stays added to your calendar. You decide which assistant, you start each connection, and you can turn any of it off at any time. A connection lasts 90 days unless you renew it. An assistant can read your pets, stays, the latest update, routines, reminders, report cards and the sections of your Care Guide we mark safe to share. It can never read door codes, home access notes, your address, card or payment details, your veterinary spending limit or your consent. You are responsible for what you ask an assistant to do and what you share with it. We approve the connection you start, and we cannot confirm who or what an assistant is beyond that. Assistants cannot pay or accept terms for you. A calendar link shows your pets' names and stay dates to anyone who has the link, until you reset or turn it off. Once an assistant company or an email provider has information you sent it, we cannot take it back. Turning a connection off stops new reads. Every answer shows when the last update was logged. A quiet log does not mean something is wrong, and it does not mean nothing happened. We keep a record of what an assistant read, and you can see it.

Supplement J: Vet documents and visit summaries

You may upload photos of your pet's vet records so we can read vaccine names and dates, or summarize a visit's discharge papers. We use an AI service provided by Anthropic to read them, and we send only the images. You review and confirm what it read before anything is saved. You are responsible for what you upload, so crop out anything you don't want read. Vaccine information is entered or confirmed by you. We have not verified it, and it is not proof of vaccination. Visit summaries are written automatically from documents you upload. They may be incomplete or wrong, and they are not medical advice or a medical record. We keep what you save until you delete it, your pet or your account. We keep the original images only if you choose, and delete them when you tell us to.

25. Contact

The Brody Club LLC
Media, Pennsylvania
hello@thebrodyclub.com

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