Delete your account

This page is for The Brody Club app and thebrodyclub.com, run by The Brody Club LLC.

You can delete your Brody Club account, and the information that goes with it, at any time. It's permanent and can't be undone.

In the app or on the website

Sign in on the iPhone or Android app, or at thebrodyclub.com.
Go to Pets, then Account settings.
Choose Delete my account, then confirm.

If you have a stay booked or in progress, cancel it on the Stays tab first. A stay cancelled before it starts is refunded in full.

If you can't sign in

Email hello@thebrodyclub.com from the address on your account, with the subject "Delete my account". We'll confirm it's you and delete it for you within 30 days.

Delete some of your information and keep your account

You don't have to delete your account to delete things in it. In the app or on the website:

A pet: open the pet on the Pets tab and remove it. This deletes their profile, Care Guide, reminders, vaccines and vet visit records.
A reminder, a vet visit or a community post: open it and delete it.
A walk or a saved walk (in the phone apps): open the walk and delete it, or remove a saved walk from the start screen.
Things you've shared: turn off a Care Guide link, a Club Card page, or an assistant connection.

For anything else, email hello@thebrodyclub.com and tell us what to delete. We'll do it within 30 days.

What we delete

Your account and profile.
Your pets' profiles and Care Guides, reminders, vaccines, vet visit records and any vet documents you kept.
Your stays, with their updates, walk routes, photos and report cards.
Walks you recorded and your saved walks.
Your community posts and likes, your notifications, and your Household membership and invite codes.
Your Club Card pages. A printed card stops showing anything.
Care Guide links, assistant connections and their activity record, and your calendar link.
Your saved card, which we delete at Stripe, our payment processor.

What we keep

Stripe keeps its records of past payments, as the law requires, and we may keep limited payment and tax records for as long as the law requires.
Records of guide orders from the Shop, which are receipts for a purchase.
Our service providers' standard technical logs, which they delete on their own schedules.

More detail is in our Privacy Policy.